How to Verify Account on Phemex

Jan 06, 2024

Verifying your account on Phemex is a crucial step to unlocking a range of features and benefits, including higher withdrawal limits and enhanced security. In this guide, we'll walk you through the process of verifying your account on the Phemex cryptocurrency exchange platform.

How to Complete Identity Verification

Where can I get my account verified?

You can access the Identity Verification from [User Center] - [Verificatiton]. You can check your current verification level on the page, which determines the trading limit of your Phemex account. To increase your limit, please complete the respective Identity Verification level.

How to complete Identity Verification? A step-by-step guide

1. Login to your account. Click "User profile" and choose "Verification".
2. In this section, you’ll find "Current Features", "Basic Verification", and "Advanced Verification" along with their corresponding deposit and withdrawal limits. These limits can differ based on your country. You can update the limit by selecting "Verify".
3. Fill in your Basic Information. After finishing, click "Submit".4. Review your basic information again. Click "Edit" If the information is wrong, click "Confirm" if it is correct.5. Continue with Advanced Verification and start to verify your ID. Click "Start".

Note: Prepare your Identity card, Passport or Driver’s license. Remember, the page will expire in a few minutes if you do not start.6. Choose your country and select the ID type you want to verify.
7. You can choose to send a link by email or scan the QR code to get a link to start verification.
8. When you have a link to verify, click "Start". Then capture your Identity card, passport, or Driver’s license and Face Verification.
9. After successfully uploading all the required information for the Advance Verification, users must wait for the process to be completed. A red text reading “Verifying” will appear, which will reflect on the blue button below as well. Please be patient during this time and wait for your results.

10. In the event that your Advance Verification has failed, do not worry. Just make sure to check that you have completed the requirements and click "Try again".

11. In the case of exceeding the maximum number of attempts, users can attempt to try the Advance Verification again the next day.

12. Once the process is complete, the labels or tags on your Account Overview page should now indicate “Verifying”. If the verification was successful, your tags will turn green and read “Verified”.

Congratulations! You have completed both your Basic KYC and Advanced KYC, and you are therefore an officially verified user on Phemex. Enjoy all your benefits, and happy trading!

Frequently Asked Questions (FAQ)

Why should I provide supplementary certificate information?

In rare cases, if your selfie doesn’t match with the ID documents you’ve provided, you will need to provide supplementary documents and wait for manual verification. Please note that manual verification might take several days. Phemex adopts a comprehensive identity verification service to secure all user funds, so please ensure that the materials you provide meet the requirements when you fill in the information.

Identity Verification for Buying Crypto with Credit/Debit Card

In order to ensure a stable and compliant fiat gateway, users buying crypto with credit debit cards are required to complete Identity Verification. Users who have already completed Identity Verification for the Phemex account will be able to continue to buy crypto without any additional information required. Users who are required to provide extra information will be prompted the next time they attempt to make a crypto purchase with a credit or debit card.

Each Identity Verification level completed will grant increased transaction limits, as listed below. All transaction limits are fixed to the value of the euro (€), regardless of the fiat currency used, and thus will vary slightly in other fiat currencies according to exchange rates.

Basic Verification

This verification requires the user’s name, address, and date of birth.

Features