How to Login and Verify Account in Phemex

Jan 23, 2024

Login your account to Phemex and verify your basic account information, provide ID documentation, and upload a selfie/portrait. Be sure to secure your Phemex account - while we do everything to keep your account secure, you also have the power to increase the security of your Phemex account.

How to Login to Phemex

How to Login your Phemex account

1. Click on the "Log In" button.

2. Enter your Email and Password. Then click "Log In".3. Email verification will be sent to you. Check your Gmail’s box.4. Enter a 6-digit code.
5. You can view the homepage interface and start enjoying your cryptocurrency journey right away.

How to Login on the Phemex app

1. Visit the Phemex app and click "Log in".

How to Login and Verify Account in Phemex

2. Enter your Email and Password. Then click "Log in".

3. You can view the homepage interface and start enjoying your cryptocurrency journey right away.

How to Login to Phemex with your Google account

1. Click on the "Log In" button.

2. Choose the "Google" button.

3. Enter your Email or phone and click "Next".

4. Then enter your password and choose "Next".

5. After all, you may see this interface and successfully log in to Phemex with your Google account.

How to connect MetaMask to Phemex

Open your web browser and navigate to Phemex Exchange to access the Phemex website.

1. On the page, click the [Log In] button in the upper right corner.

2. Choose MetaMask.

3. Click "Next" on the connecting interface that appears.

4. You’ll be prompted to link your MetaMask account to Phemex. Press "Connect" to verify.

5. There will be a Signature request, and you need to confirm by clicking "Sign".

6. Following that, if you see this homepage interface, MetaMask and Phemex have successfully connected.

I forgot my password from the Phemex account

You can use the Phemex app or website to reset your account password. Please be aware that withdrawals from your account will be blocked for a full day following a password reset due to security concerns.

1. Go to the Phemex app and click [Log in].

2. On the login page, click [Reset Password].

3. Enter your Email and click [Next].

4. Enter the verification code you received in your email, and click [Confirm] to continue.

5. Enter your new password and click [Confirm].

6. Your password has been reset successfully. Please use the new password to log in to your account.

Note: When using the website, follow the same steps as with the app.

Frequently Asked Questions (FAQ)

What is Two-Factor Authentication?

Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the Phemex NFT platform.

How does TOTP work?

Phemex NFT uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, which involves generating a temporary, unique one-time 6-digit code that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.

Please keep in mind that the code should consist of numbers only.

Which actions are secured by 2FA?

After 2FA has been enabled, the following actions performed on the Phemex NFT platform will require users to enter the 2FA code:

List NFT (2FA can be turned off optionally)
Accept Bids Offers (2FA can be turned off optionally)
Enable 2FA
Request Payout
Login
Reset Password
Withdraw NFT

Please note that withdrawing NFTs requires a mandatory 2FA setup. Upon enabling 2FA, users will face a 24-hour withdrawal lock for all of the NFTs in their accounts.

How to Verify Account on Phemex

How to Complete Identity Verification

Where can I get my account verified?

You can access the Identity Verification from [User Center] - [Verificatiton]. You can check your current verification level on the page, which determines the trading limit of your Phemex account. To increase your limit, please complete the respective Identity Verification level.

How to complete Identity Verification? A step-by-step guide

1. Login to your account. Click "User profile" and choose "Verification".
2. In this section, you’ll find "Current Features", "Basic Verification", and "Advanced Verification" along with their corresponding deposit and withdrawal limits. These limits can differ based on your country. You can update the limit by selecting "Verify".
3. Fill in your Basic Information. After finishing, click "Submit".4. Review your basic information again. Click "Edit" If the information is wrong, click "Confirm" if it is correct.5. Continue with Advanced Verification and start to verify your ID. Click "Start".

Note: Prepare your Identity card, Passport or Driver’s license. Remember, the page will expire in a few minutes if you do not start.6. Choose your country and select the ID type you want to verify.
7. You can choose to send a link by email or scan the QR code to get a link to start verification.
8. When you have a link to verify, click "Start". Then capture your Identity card, passport, or Driver’s license and Face Verification.
9. After successfully uploading all the required information for the Advance Verification, users must wait for the process to be completed. A red text reading “Verifying” will appear, which will reflect on the blue button below as well. Please be patient during this time and wait for your results.

10. In the event that your Advance Verification has failed, do not worry. Just make sure to check that you have completed the requirements and click "Try again".

11. In the case of exceeding the maximum number of attempts, users can attempt to try the Advance Verification again the next day.

12. Once the process is complete, the labels or tags on your Account Overview page should now indicate “Verifying”. If the verification was successful, your tags will turn green and read “Verified”.

Congratulations! You have completed both your Basic KYC and Advanced KYC, and you are therefore an officially verified user on Phemex. Enjoy all your benefits, and happy trading!

Frequently Asked Questions (FAQ)

Why should I provide supplementary certificate information?

In rare cases, if your selfie doesn’t match with the ID documents you’ve provided, you will need to provide supplementary documents and wait for manual verification. Please note that manual verification might take several days. Phemex adopts a comprehensive identity verification service to secure all user funds, so please ensure that the materials you provide meet the requirements when you fill in the information.

Identity Verification for Buying Crypto with Credit/Debit Card

In order to ensure a stable and compliant fiat gateway, users buying crypto with credit debit cards are required to complete Identity Verification. Users who have already completed Identity Verification for the Phemex account will be able to continue to buy crypto without any additional information required. Users who are required to provide extra information will be prompted the next time they attempt to make a crypto purchase with a credit or debit card.

Each Identity Verification level completed will grant increased transaction limits, as listed below. All transaction limits are fixed to the value of the euro (€), regardless of the fiat currency used, and thus will vary slightly in other fiat currencies according to exchange rates.

Basic Verification

This verification requires the user’s name, address, and date of birth.

Features